Shipping, Exchange & Return Policy
We ship out most items within 2 Business Days. Free shipping selection is shipped USPS and UPS standard/ground mail (3-10 days). We are not able to ship saddle pads or heavy items to a PO Box. Please use a street address when ordering oversized items such as a saddle pad.
We ship to Canada, however, the buyer is responsible for any and all Canadian Customs charges.** If package is returned due to non-payment of Canadian customs, the shipping amount and fees will be deducted from the refund.
Please see Canada shipping rates at checkout. Shipping may have delays due Customs. We do not have visibility into the timeline once packages cross the border.
Returns and Refunds
Please notify Cowgirl Barn and Tack within 14 days of receiving your item(s) to return or exchange. Returns will be refunded to the original payment method once returned item is received. Buyer pays return shipping. Shipping costs are NOT refunded.
Contact at email@example.com to inquire about your return or exchange.
Items that have been used or altered will not be accepted for return, no exceptions.
We cannot guarantee against mishaps, improper care or use. If you feel that something out of the ordinary has happened with your tack after only a few uses, or after having owned it for a short time, please contact us and we will do our best to accommodate (on an individual basis depending on circumstances).
Once a package is in transit, we are not able to change or influence the delivery for USPS or UPS. We have the same tracking information that you have. If you have a lost package in transit, please notify us and we will report a lost package and work with you until the issue is resolved and your package is delivered.