Shipping, Exchange & Return Policy

We ship most items within 2 Business Days. Most items are shipped USPS ground mail, with some exceptions such as larger items that are shipped UPS Ground. 

We ship to Canada, however, the buyer is responsible for any and all Canadian Customs charges.** If package is returned due to non-payment of Canadian customs, the shipping amount and fees will be deducted from buyer refund.

Please notify Cowgirl Barn and Tack within 5 days of receiving your item(s) if you would like to return or exchange.  Buyer pays return shipping.  Orders will be refunded once returned item is received. Contact at cowgirlbarnandtack@gmail.com

Items that have been used or altered will not be accepted for return, no exceptions. 

We cannot guarantee against mishaps, improper care or use.  If you feel that something out of the ordinary has happened with your tack set after only a few times of usage, or after having owned it for a short time, please contact us and we will do our best to accommodate (on an individual basis depending on circumstances).