Shipping, Exchange & Return Policy

We ship most items within 2-3 business days of purchase.

Saddle pads and other heavy or oversized items cannot be sent to a PO Box. Please use a street address when ordering those.

We no longer ship to Canada.

Let us know within 14 days of receiving your order if you would like to return an item.

Once we receive the returned item, your refund goes back to the original payment method.

• The buyer pays return shipping.
• Original shipping costs are not refunded.
• If a return is not mailed back within the return window after approval, it is no longer eligible.
• Clearance and sale items are final sale and cannot be returned.
• We do not offer exchanges.

Returns must be unused, unaltered and in new condition, and must reach us within the return window.

Every return is inspected. Items that show use will be rejected as a return.

We cannot guarantee against mishaps, improper care or use.

That said, if something out of the ordinary happens after only a few uses, or after you have owned the item a short time, please get in touch. We will do our best to accommodate you on an individual basis, depending on the circumstances.

Once a package is in transit we are not able to change or influence delivery with USPS or UPS. We see exactly the same tracking information you do.

If a package is lost in transit, let us know. We will file a lost package report and work with you until it is located, or help you with next steps.

If the wrong address or shipping information is provided and the item is returned to sender, the buyer is responsible for paying to ship it a second time.